![]() This needs to be applied on the user level so don't set this as admin. Additional resources: Office 365 Support Corner: These videos are created by Microsoft 365 support engineers to help you learn more about Microsoft 365, and are focused on support trends and top how-to questions and issues. To fix that you need the regkey "ExcludeExplicitO365Endpoint" set to "1" under "HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover". For more information and to install the tool, see: About the Microsoft Support and Recovery Assistant. Outlook 2026 and c2r by default always assumes you have 365 if it can see the domain authorised for a tenancy even if your MX and autodiscover still point onprem. This will give you a great view of the internal autodiscover issues rather than just the external version the testconnectivity page does (which is also very useful in its own right).Īlso one common issue I see is in situations where IT are moving to 365 but aren't licensed yet. The log will tell you where it's failing. Untick the 2 guessmart options and run the test. Once opened hold ctrl and right click outlook in the bottom right system tray and choose test email autoconfiguration. Run "Outlook.exe /PIM automappingtest" from the start menu or CMD or run until. And with security features such as encrypted email and data loss prevention, you and your team can work safely from anywhere. Office 365 has the tools you need to seamlessly create, collaborate, and share from all your devices. Post questions, follow discussions and share your knowledge in the Community.Another option here is to open outlook without a profile and then run the built in autodiscover test tool. Leverage the cloud when you Download Office 365. To get help and troubleshoot other Microsoft products and services, enter your problem here. You can also set up Outlook to access your email by using IMAP. An Exchange connection provides access your email, calendar, contacts, and tasks in Outlook. If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. You can configure Microsoft Outlook to access your Office 365 account by setting up an Exchange connection. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select Help on the menu bar and enter your query. Open the Windows Run command by pressing the. See alsoĪdd your other email accounts to How to use Outlook 2016, 2019, 2021, and Office 365 without an associated Email Account Ensure Outlook is closed. If using POP doesn't resolve your issue, or you need to have IMAP enabled (it's disabled by default), contact GoDaddy support. If you're using a GoDaddy account, follow these instructions to reconfigure your GoDaddy account to use POP. For instructions about how to reconfigure your account to use POP, contact your email account provider. To resolve this, remove the connected IMAP account in and reconfigure it as a POP connection. If you use to access an account that uses a domain other than or you might not be able to sync your accounts using IMAP. Select This was me to let the system know you authorize the IMAP connection.Īttempt to connect to the account via your IMAP client.įor more information on how to use the Recent activity page, go to What is the recent activity page? Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it. Go to /activity and sign in using the email address and password of the affected account. ![]() We’re working on a fix and will update this article when we have more information. ![]() You may receive a connection error if you configured your account as IMAP in multiple email clients.
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